如何在线汇款？

您可以透過 Western Union 匯款：   使用我們的網站或 Western Union 流動應用程式進行網上匯款。 親自前往 Western Union 代理點匯款。  使用我們的網站或 Western Union 流動應用程式進...

在线汇款多久可汇出？

在线汇款时可以使用 Western Union Money 几分钟到账服务*。如果您需要在几分钟内完成汇款，可通过信用卡或借记卡进行在线汇款。收款人可参考当地营业时间，通过全球任意一家 Western Union 代理网点收款。*可能会因具体的交易情况导致钱款延误或服务不可用，如...

如何支付？

只能使用由香港签发的 Visa® 或 Mastercard® 信用卡或借记卡支付

转账时是否可以更改姓名？

在一般汇款时，只要钱款尚未提取，您就可以更改印错的收款人姓名。如果是账单付款或预汇款，则无法更改姓名。

如何使用統一支付介面匯款至印度？

關於統一支付介面統一支付介面 (UPI) 是一種可讓您即時匯款至印度銀行賬戶的付款方式。認識統一支付介面識別碼統一支付介面識別碼是一個虛擬付款地址 (VPA)，可以唯一識別一位人士。統一支付介面識別碼的格式類似電郵 ID：中間帶有「@」符號。例如，您收款人的統一支付介面識別碼可以...

To which countries and territories can I send money online?

You can send money to more than 200 countries with Western Union from Hong Kong. Check all the locations available to you for a money transf...

What currencies are available to receivers?

Receivers can get the money in the local currency or USD, depending on the receiver’s country.

How much can I send online?

You can send up to 392,000 HKD online per transfer, if you are sending money from a bank account to your receiver’s bank account.If you need...

Will my credit card or debit card charge a fee for sending money with Western Union?

Some card issuers may charge additional fees for using our services. For more information, contact your card issuer.

What is Verified by Visa® and MasterCard SecureCode®?

Verified by Visa® and MasterCard SecureCode® help prevent unauthorized online use of cards. These services use personal passwords ...

How do I know if my online transfer has been approved?

Your online receipt will show if your transfer was approved.If we need more information to approve your transfer, we will contact you. When ...

How do I track my transfer?

Use the Track a transfer option on our website. You will only need the tracking number (MTCN).You can also check the details of yo...

How can I cancel my online money transfer after it has been sent?

An online money transfer can be canceled only if the money is not already picked up or deposited to your receiver’s account or when the paym...

Can I get a receipt for my transfer?

We will send a receipt to your registered email address after your transfer is complete. You can also check the details of all your transfer...

What is an MTCN?

The tracking number (MTCN) is a unique 10-digit number assigned to your transfer. When you send money online, you will get this number on yo...

How do I get a refund for my money transfer?

Please contact Customer Care for a refund. You need to provide your money transfer details, including the 10-digit tracking number (MTC...

If I paid using my bank account, how will I get my refund?

You may be asked to share your bank statement. To do so, you will need to email us a PDF image of your statement, clearly showing your name,...

If I paid using my Tap & Go wallet, how will I receive my refund?

If you’ve paid for your money transfer using your Tap & Go wallet, we’ll refund the money directly to your wallet within 7 business days...

How long will it take to refund my transfer?

After we receive your refund request, your money transfer details will be verified and your request will be processed. We usually take less ...

Why can’t I receive the refund directly in my bank account if I used it to pay for the transfer?

Western Union does not store your bank account details due to the bank’s policy.

Where can I pick up my refund?

You can pick up your refund at any Western Union agent location in Hong Kong.

How many Alipay wallet transfers can I make in a month?

You can make up to 5 transfers to the same receiver on Alipay wallet within a 30-day period starting from the date of the first transfer. To...