How can I pay for my transfer?

If available, you can pay with the following:  Credit *  or debit card Your bank account using “Bank Transfer” service...

Can I cancel a transfer?

Please log in to WU.com. Unfortunately, at this time, you can’t cancel a transfer using the app.  

Can I change my receiver's name after completing my transfer?

You may only change 2 letters of the first or last name, not both. To do this, call Customer Care.

When will my receiver get the money?

Money can be picked up in minutes* or in a few working days.  This partly depends on the delivery and payment methods you choose.&nb...

What does my receiver need to pick up their money?

If you choose cash pickup at a WU location, your receiver will need at least the tracking number (MTCN) and an acceptable form of ID. The ...

How can I find out the status of my money transfer?

Open the app.  Go to Menu. Select History. Select the transaction to see the status. Or  Use Track a Transfer feature: Open the ap...

How do I know when my receiver got the money?

Open the app.   Go to Menu. Select History. Select the transaction to see the status. Or  Go to the Home menu.  Select ...

How do I send money directly to my receiver's bank account?

If that option is available for selected country and currency, you can use the bank transfer option.  

How can I add a new receiver?

Once you have started a transfer:   Choose Add a new receiver, or Add new receiver from phone contacts.  Fill out the form an...