How can I check my transfer status?

You can check the status of your transfer at any time on westernunion.com or on our Western Union app:Go to our website or ap...

How will I know if my transfer is complete?

When your money transfer has been picked up by the receiver or deposited into an account, we will contact you in the following ways:Email: I...

Who can check the status of a money transfer?

If you’ve sent a money transfer, you can check the status any time on our website or the Western Union app. Follow these steps to ...

If I sent money to a bank account, how can I check my transfer status?

For bank transfers, see the estimated date provided on your money transfer receipt. If you’ve sent money in person, you can see this da...

Will I be notified if my transfer is delayed?

If your money transfer is delayed, we’ll contact you using the information you’ve provided during your transfer.

When I send a money transfer, will my receiver get a notification?

Western Union doesn’t send notifications to receivers. Senders can share their tracking number (MTCN) with the receiver to check the st...

How do I report an issue on the website or the app?

If you see an error while using our website or the Western Union app, please take note of the error code and, if possible, capture a sc...

How do I collect a refund for the unpaid transaction?

You will need to contact Western Union Customer Care. Please have your MTCN handy with you when you call so that we can help you as quickly ...

How do I find out my MTCN?

You can refer to the email or SMS notification that we have sent. You may also log in to westernunion.com or our app and check the...

What if I cannot find my MTCN?

If you cannot find the MTCN, please call us at 1800-813-399 from Malaysia or +852-340-80460 (non-toll free) if you are o...

What will happen if I miss the refund window?

All unclaimed funds will be handed over to the Accountant General’s Department of Malaysia. You can claim back your funds by checking the El...