Why is there a branch migration process?

We are launching local IBANs through our German branch soon and we’re currently migrating all our existing customers with Austrian accounts ...

What are the benefits of a German IBAN?

A local IBAN account offers more freedom with domestic transactions such as:Accessible local payments.Setting up direct debits for rent or u...

When will the branch migration start?

Starting September 9, 2024, we'll migrate your account to our German branch in 2 months at the earliest. This could take a bit longer, so we...

When will my German IBAN details be available?

Your new IBAN will be available on the day of the migration. We do not have an exact date yet, but we’ll inform you in advance.

Is there any action I need to take?

Not at this point, we’ll let you know in advance if we need any additional information from you.

What do I need to do when I get my new IBAN details?

After you receive your new IBAN details, you can do the following:Review your regular incoming payments (salary, benefits, regular transfers...

Will I get a new physical debit card?

No, your physical debit card number will remain the same.

Will the Customer Care support number change?

No, the Customer Care support number will remain the same. You can also contact us via our app.

Will this change have an impact on the deposit protection scheme?

No, all your deposits will continue to be protected up to 100 000 EUR by the Austrian Deposit Protection Scheme.

Can I keep my Austrian IBAN?

No, only local IBANs will be available for Germany customers after the migration happens.  If you do not want to be migrated to our Ger...

Where can I find my IBAN or account details?

Log into your Western Union Digital Banking app, go to Money and select Show details in My primary account.

What are the things that won’t change with the account migration?

Account details and history: The migration will not affect the account details, balances, transaction history, or any other relevant informa...

Why is it necessary to provide extra details to keep my account fully operational during the migration?

To comply with German legal requirements, we may need extra details to make sure your account migration goes well. We'll let you know in adv...

What is the withholding tax for interest income in Germany?

When your account is transferred to the German branch, any interest earned will be subject to a 25% German withholding tax, plus a 5.5% soli...

Automatic exchange of information on church tax

We are legally obliged to inform you about the upcoming exchange of information on church tax. For members of a tax-raising religious commun...

Option to reject automatic exchange of information

If you do not want the Federal Central Office for Taxes to transmit your church tax data in an encrypted manner, you can transfer your data ...