Consumer protection
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Introduction
Western Union values its business and takes pride in delivering your funds in the quickest and most reliable way possible. However, it is im...
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Are there common fraud scenarios that I should be aware of?
Yes. Only use Western Union to send money to friends and family. Never send money to someone you have not met in person. Scammers som...
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Somebody claiming to be from Western Union has emailed me. What should I do?
If you receive an email from anyone claiming to be from Western Union and you are unsure about it, do not click on any links in the m...
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Can the Test Question feature secure my funds or delay payment of a transfer?
In some countries, senders are asked to provide a ‘Test Question’ and its answer when they initiate the transfer. In cases where a ‘Test Que...
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What can I do if I suspect fraud or am a victim of fraud?
You should contact the Western Union Fraud Hotline at 00 800 100 609 immediately for assistance with a transfer that you believe was sent fo...
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What additional tips should I keep in mind?
Always make sure you know who you are sending money to.Please feel free to make a call if a caller coaches you to respond to questions asked...