How can I track my transfer?

To know about your transfer, go to Track a transfer and enter your 10-digit tracking number (MTCN).Don’t have your MTCN? You can still ...

What is a tracking number (MTCN)?

A money transfer control number (MTCN) is a unique 10-digit tracking number assigned to your transfer. You can use the tracking number MTCN ...

How can I find out if the money transfer I made has been paid out?

Once the money transfer has been sent, you can click on “Track transfer” on our website to check the status. You will only need yo...

How do I know if I can pick up the money?

Simply click on “Track transfer” on our website to check the status of your money transfer. You will only need the sender’s name a...

Why does the status of my money transfer say pending?

Are there reasons why a money transfer might be pending? If it has been less than 30-40 minutes since the transfer was completed, it is poss...

What does it mean when the status says available or reimbursed?

When the status says available, the transfer can be picked up by the receiver at any time.If the status says reimbursed, the transfer was re...

How do I cancel my transfer and get a refund?

You can cancel your transfer if it has not been picked up or deposited. Use the following methods to cancel your online or in-person transfe...

Canceling unpaid online transfers

To cancel an online transfer that has not been paid for, please do the following:Log into our app.Then go to History to see your recent tran...

Will I get a receipt for my transfer?

Yes, you will get a receipt for your transfer after you make the payment. You can also see the details of all your transfers in your profile...

Where can I find the receipt for my online transfer?

For online transfers, we’ll show you the receipt immediately after the transfer is paid. You can also check your email for the receipt.Alter...

How do I know if my online transfer is in progress?

We’ll notify you when your money transfer is complete. Alternatively, you can track your transfer online.

Why was my transfer canceled?

We’re sorry for the inconvenience caused. Your transfer may have been canceled because of one of the following reasons:We couldn’t confirm y...

Why is my transfer in progress, on hold or delayed?

This could happen due to one of the following reasons:We’re verifying your identity.We are double-checking a few other details. Your transfe...