Why do I have to register with Western Union?

Registration is required for most of our services. After you register and your identity is verified, you can send money in minutes as your i...

Does it cost anything to register for online services in Mexico?

No, registration is free.

How do I register online in the Western Union® app?

To register, follow these steps:Download and install the Western Union mobile app in Mexico.Select Register.Enter your name as it appears on...

Who can register and send money online?

Anyone who meets the following conditions can use our online services:Has a national INE/IFE card.Is at least 18 years old.Has accepted the ...

How many times can I register?

Registration with a valid government-issued ID or email is possible only once.

How do I log in?

To log into your Western Union profile, just follow these steps:Go to our app.Select Log in.Enter your registered email address and password...

How do I edit my profile?

To edit your profile, simply do the following:Log in through our app.Select your name or your initials at the top right to go to your profil...

What should I do if I forget my user ID or password or repeatedly enter incorrect details?

Your user ID is your registered email address. If you forget your email address you’ll need to contact Customer Care.If you forget your pass...

How do I change or reset my password?

To change your password, please do the following:Log into our app.Select your name or initials at the top right to go to your Profile.Go to ...

Can I change or update my registered email address or password?

Yes, you can change your registered email or password using the Western Union® app.

Can I cancel or delete my Western Union online profile?

Yes, you can delete your Western Union profile. To cancel your profile, contact our Customer Care with the following information:Your name a...