Why do I need to verify my identity?

Local government regulations require us to verify your identity before you send money from Mexico. You will be asked to take a selfie and pa...

How can I verify my identity online?

To verify your identity, please do the following:Log into our app.Start a transfer.Take front and back pictures of your INE/IFE government-i...

I don’t have my documents handy. Can I upload them later?

Yes, you can upload your documents later. If you’ve started a transfer online, it will be saved automatically for 10 hours. You can upload y...

How long will it take for my identity to be verified?

We usually verify your documents instantly, but it can sometimes take up to 30 minutes. We can contact you if we need more information.

Do I need to verify my identity every time I send money?

If we’ve verified your identity once, you don’t have to submit your documents again. However, we might ask you to validate your email addres...