How are money transfers delivered to receivers?

Money transfers can be paid in cash or transferred directly to the receiver’s bank account, credit or debit card, depending on the receiving...

Does my receiver need to pay anything to receive the money?

There is no cost to receive money, all fees are paid by the sender.

How do I receive a money transfer?

In order to receive a money transfer from a participating agent, you just need to present one official piece of valid photo identification a...

What documents will I need to pick up money in Mexico?

To pick up money at a Western Union agent location in Mexico, please bring any of the following documents:Your Mexican ID cardYour Mexican d...

How can my receiver pick up a money transfer in a Western Union agent location?

Your receiver can pick up the money at any Western Union agent location. They'll need to provide the following information:The tracking numb...

How does a Western Union agent pay for a money transfer?

Money transfers are generally paid in cash.If your receiver faces any issues getting their money, call Customer Care at + 01 800 719 8911 fo...

Does my receiver need to register themselves?

No, your receiver can receive money via Western Union without registering. The transfer receipt will have more details on how your receiver ...

How does Western Union pay out money transfers?

The money can be received in cash at any of our authorized branches in Mexico. You can also receive money directly to a bank account if the ...

How do I know if my money transfer has been received or picked up?

To check your transfer status, go to Track a transfer and enter your 10-digit tracking number (MTCN).Don’t have your MTCN? You can still kno...

Can I change the pickup location of my money transfer?

Depending on your receiver’s country, you can request a change in the pickup location. Contact us to make the change.

Why is my receiver having issues picking up money in Mexico?

For transfers sent from the US to Mexico, there are specific payout restrictions for some agents in Mexico. This may affect receivers when t...