To cancel an online transfer that has not been paid for, please do the following:

1. Log into our app.
2. Then go to History to see your recent transfers.
3. Choose a transfer to cancel.
4. If your transfer is eligible for cancelation, you’ll see the Cancel option.
5. Select Cancel and follow the instructions.
6. After your cancelation is processed, please contact Customer Care for further instructions.

After your cancelation is processed, we’ll refund1 you the money through the selected payment method.

If you don’t see the Cancel option and your transfer hasn’t been picked up or deposited, contact Customer Care at +01 800 719 8911.