Are there reasons why a money transfer might be pending? If it has been less than 30-40 minutes since the transfer was completed, it is possible that it has not yet been processed. Wait for a few minutes and then re-check the status.

Sometimes we need to confirm the sender’s identity before processing a money transfer. If this is the case, we will send an online receipt to the sender, as well as an e-mail requesting that they call us. Once we have confirmed the sender’s information, the transfer will go through and the receiver can pick up the money.