You’ll need to verify your identity to send 1,000 EUR or more. After your identity has been verified, you can send up to 5,000 EUR per transfer.

You can verify your identity in any of the following ways:

  • Through video chat
  • By letter

 

Through video chat

To verify your identity via video chat, please do the following:

  1. Log in to westernunion.com or go to our app.
  2. Select Profile at the top right and choose Start verification now.
  3. Choose between Computer and webcam or Smartphone as the medium of video chat.
  4. Follow the instructions to complete the verification.

Identity verification via video chat may take up to 4 hours. If we need additional information, we’ll contact you via email.         

 

Note: Before you start the video verification, please do the following:

  • Enable access to your camera and microphone.
  • Keep your documents ready.

 

By letter

To verify your identity via email or regular mail, please follow the steps below:

  1. Log in to your Western Union profile. If you don’t have a profile yet, create one.
  2. Select Profile at the top right and choose Start verification now.
  3. Then select Verify by letter and you’ll get a letter and form from us by regular mail.
  4. Sign the form and send it back to us with copies of any 2 ID documents in any of the following ways (see below for acceptable documents):

Western Union Processing Lithuania, UAB

Online and Prepaid Customer Identification Unit

Balcikonio str. 9C

LT-08247 Vilnius

Lithuania

 

We accept the following ID documents to verify your identity:

  • Your passport
  • Your EU or EEA issued national ID
  • Your Latvian driving license

In case you only have one of these documents, you can also send a copy of any of the following documents:

  • Any utility bill issued within the last 3 months
  • Your bank statement of last 3 months

 

Notes:

  • Make sure you send copies of 2 different documents. For example, a copy of your passport and a copy of your Latvian driving license.
  • Make sure the name on your documents match that in your Western Union profile.