How will I know if my transfer is complete?

When your money transfer has been picked up by the receiver or deposited into an account, we will contact you in the following ways:Email: I...

Will I be notified if my transfer is delayed?

If your money transfer is delayed, we’ll contact you using the information you’ve provided during your transfer.

How can I check my transfer status?

You can check the status of your transfer at any time on westernunion.com or on our Western Union app:Go to our website or app.Sel...

When I send a money transfer, will my receiver get a notification?

Western Union doesn’t send notifications to receivers. Senders can share their tracking number (MTCN) with the receiver to check the st...

If I sent a direct-to-bank transfer, how can I check my transfer status?

For Direct-to-Bank transfers, see the estimated date provided on your money transfer receipt. ·       &nb...

Who can check the status of a money transfer?

If you’ve sent a money transfer, you can check the status any time on our website or the Western Union app. Follow these steps to ...

Can I change the name on a money transfer?

You can only make minor typographical corrections to the receiver’s name on a regular money transfer as long as the money hasn’t yet been pi...

How do I find out if my money has been sent?

Any time after sending, you can check your transfer status online. All you need is your name and the tracking number (MTCN) printed on ...

How do I find out if a money transfer’s available for pickup?

You can check your transfer status online. All you need is the sender’s name and the tracking number (MTCN) printed on the sender’s rec...

How do I cancel my money transfer and ask for a refund?

Refunds typically take up to 10 business days from the date they are completed.