How long does it take to send money online?

Here are a few ways you can send money online using Western Union:Money in minutes: If your money is needed within minutes, you can send onl...

How do I pay?

Pay for your money transfer in the following ways.a)      CardYou can pay using your debit or credit card.Supported...

How much can I send online?

We will need to verify your identity before you can send money online with us. After your identity is verified, you can send up to 1000 CHF...

Will my credit card charge a fee for sending money with Western Union?

Some card issuers may charge additional fees for using our services. Please contact your card issuer for more information.

What is Verified by Visa® and MasterCard SecureCode®?

Verified by Visa® and MasterCard SecureCode® help prevent unauthorized online use of cards. These services use personal passwords ...

How do I know if my online transfer’s been approved?

Your online receipt will show whether your transfer was approved. If we need more information before we can complete it, you’ll be asked to ...

How secure is my transaction?

Western Union uses the latest technology to ensure convenient and reliable online money transfers. We have upgraded our security standards t...

What is Strong Customer Authentication (SCA)?

Strong Customer Authentication (SCA) is a requirement that payment service providers must apply as of 14 September 2019 as mandated by the E...

What are my rights when making payments in Europe?

The electronic payments are becoming safer and more convenient for the residents of EU, Iceland, Norway and Liechtenstein. Learn more&n...

What shall I do to ensure my payments are more secure?

Western Union uses Strong Customer Authentication (SCA)  to secure online payments. To ensure the best experience when using Weste...

Why was my payment declined?

Your debit or credit card payment may be unsuccessful due to several reasons:a)      By your bankYour bank may decl...

How many Alipay wallet transfers can I make in a month?

You can make up to 5 transfers to the same receiver on Alipay wallet within a 30-day period starting from the date of the first transfer. If...