What is the Western Union Rewards program?

Western Union Rewards is a free loyalty program from Western Union. You can register on westernunion.com or our mobile app. 

How can I register for the My WU® loyalty program?

You can register for the My WU® loyalty program in 2 ways:By clicking the “Enroll in My WU® program” box during your registration ...

What are the benefits of Western Union Rewards program?

Transfer fee discounts on qualifying money transfers.Special promotions on money transfers. Learn more about Western Union Rewards program.&...

How can I earn Western Union reward points?

Earning reward points is currently disabled in the program. If you are a Western Union Rewards member, we will notify you about our new rewa...

How do I redeem Western Union reward points?

On our website and app:Log in to your Western Union profile.Go to Menu and select Rewards.Select Redeem points.Select Yes in the popup.Selec...

Why can I not earn points in the Western Union Rewards program anymore?

Earning reward points is currently disabled in the program. If you are a Western Union Rewards member, we will notify you about our new rewa...

Can I still redeem Western Union reward points?

Yes, you can continue to redeem your Western Union reward points until their expiry. 

I don’t remember my WU® number. Where can I find it?

You can find your My WU number:On your My WU® profile pagePrinted on the receipt of the transfer you registered to the program wit...

I’m trying to log in to My WU® website to check my balance or redeem a reward, and I’m getting ‘no matching records found’ error message. What can I do?

You should double check the data that you are using to log in (i.e. last name + My WU® number, or last name + email) and make sure it m...

I have multiple My WU® numbers and profiles. Will the points balance and rewards redemption work?

Western Union is working hard to merge matching or duplicate profiles and reconcile point balances, contacts, etc. For a smooth experience, ...

I’m trying to log in to My WU® website to check my balance or redeem a reward and I’m a getting ‘multiple matches’ error message. What can I do?

This occurs when you are using a non-unique lookup criteria such as a phone number (together with your last name). It’s possible that you ha...