Introduction

Western Union continues to monitor the COVID-19 (coronavirus) developments closely. Our primary concern is the safety of our customers and e...

Is Western Union open for business?

Yes, we continue to serve our customers and operate globally. Given the current situation, we encourage those in affected areas to send or r...

I cannot pick up my money transfer because no agent locations are open due to COVID-19.

We are sorry for the inconvenience. Given the ever-changing situation, we recommend that those experiencing local restrictions due to COVID-...

If I can’t pick up my money transfer, what will happen to my money?

Your transfer will be available for 30 days. After this time, your sender will have to contact Customer Care to restart the transfer or canc...

Can I authorize someone to pick up money for me if I can’t leave my home?

For security reasons, only the designated receiver can pick up a transfer. However, you can ask your sender to contact Customer Care to canc...

What can I do to protect myself from fraud?

Please be aware of the risk of fraud and phishing, especially during this time, and take extra caution when sending money:Don’t send money f...

Is it true that paper money can spread coronavirus?

We have no reason to believe that banknotes are more likely to spread viruses such as coronavirus than any other surface. The guidance ...

Is there any charitable cause that I can participate in via Western Union?

Western Union and the Western Union Foundation launched a 1M USD global appeal and is accepting donations through May 15th. Wester...

What is Western Union doing to support customers during this time?

Our goal is to keep our digital and retail services operational across the world, while abiding by local regulations and guidelines.We are c...