This occurs when you are using a non-unique lookup criteria such as a phone number (together with your last name). It’s possible that you have unintentionally:

  • Registered more than once with the same phone number
  • Provided an incorrect phone number
  • Provided a phone number that was somebody else’s
The best way to address these issues is by contacting Customer Care at 22-022-533 to make sure your profile reflects the most current information, including last name, email address, and mobile number. Using your My WU® number or email address (together with your last name) is the most reliable way to check your balance and/or redeem rewards.