A payment reference number is important to identify the sender. Once you initiate a money transfer successfully it will be displayed on your screen. The payment reference number will have to be added in the remarks/narration field while sending money online to Western Union’s account.

For example, a student paying to an overseas university will have to provide his enrollment no. or student ID for the university to reconcile his payment.

If you have any questions please call Western Union Customer Care toll free number at 1-800-102-7111 available from 9:00 am to 9:00 pm Indian time from Monday to Sunday (if calling from outside India, please dial +91-73-147-87211), or send an email to wu-indiacsc@westernunion.com.