There may be one or more reasons why we were unable to verify your ID:

  • The address you provided did not match what’s on your government-issued ID (Passport, Driver’s license, Aadhaar card or Voter ID card).
  • Your name did not match what is on your ID.
  • Your date of birth did not match what is on your ID.

If you are asked to verify your identity again, please make sure all the information you provide matches what’s on your ID and your WU profile.