How can I find a Western Union - PayLink service point?

To get to the nearest service point in your Western Union – PayLink , you can visit e-paylink.com an...

Can I change my receiver on a money transfer?

Changing the receiver to your transfer money is not recommended as there may be delays.It is important to enter the receiver’s name exactly ...

Can I correct the receiver’s name in a money transfer?

It is important to enter the receiver’s name exactly as it appears in the official identification document. However, minor changes to the re...

Why is my money transfer pending?

Depending on the service you choose, your money transfer may be put on hold based on specific transfer conditions, such as:the amount sentth...

Why was my money transfer rejected?

Western Union is required to comply with regulatory standards and internal policies. If these are not adhered to, the money transfer may be ...

How do I get a copy of my money transfer receipt?

To get a copy of your money transfer receipt:Go to the contact section and select to us send email .Explain that you need the...

How do I cancel my money transfer for a refund?

You can cancel a money transfer if it has not been received or completed.Online from the e- paylink.com or mob...

What can I do if I do not complete the Western Union account verification process?

You need to complete the verification process if you want to send money online . If you choose not to complete the verification process, you...

Where I find the Money Transfer Control Number (MTCN)?

Online from the e-paylink.com or mobile appMTCN is available on the confirmation of your money transfer that you re...

Why do I need to verify my identity when sending money online?

All financial institutions, including PayLink , are required to collect additional identity information to get to know their ...

Can I change the country of the receiver of a money transfer I have started?

Changing the country to transfer money is not recommended as there may be delays.It is important to enter the receiver’s name exactly as it ...

Why do I need to enter an OTP to complete my money transfer?

When you start a money transfer to e-paylink.com or in the mobile app, you will receive an one time password d...

Can I cancel my transfer for a refund?

You can cancel a money transfer if it has not been received or paid.Online from the e- paylink.com or mobile a...

How long will it take for my money to be refunded after I canceled the money transfer I had chosen?

The amount refunded (including fees) depends on the service selected and the reason for the cancellation.If you have questions about the amo...

Can I cancel a bill payment for refund?

Any change, refund or cancellation must be approved by the organization where the money is sent and it is based on their own policies and sc...