You can cancel a money transfer if it has not been received or paid.
Online from the e- paylink.com or mobile app
- Sign in to your profile
- In the recent money transfer activity. Click Show details . If you’re on a mobile device, tap the money transfer you want to process.
- If your transfer is eligible for an online cancellation, there will be a ” Cancel the transfer ” option.
- Follow the instructions to cancel your money transfer.*
At the Western Union Network – PayLink service point
To cancel your transfer please visit the same location of Western Union – Paylink service points where you initiated your transfer.
Via phone
Contact Customer Service at 800 100 2020 (free from landline) or at (+30) 210 900 5000 from mobile.
Note that you will be asked to provide your ID to make the changes you want.
* The refund (cash and / or fees) depends on the service selected and the reason for the cancellation. If you have questions about the amount to be refunded, please contact Customer Service at 800 100 2020 (free from landline ) or on (+30) 210 900 5000. Refunds are provided with the original payment method. If the initial payment is made by debit / credit card, it may take up to 7 business days for your bank to refund.