How can I send money with Western Union?

You can send money with Western Union: Online using our website or the Western Union mobile app.In person at a Western Union agent loca...

How do I find out if my money transfer has been sent?

Any time after sending, you can check your transfer status online. All you need is your name and the tracking number (MTCN) printed on ...

How do I find out if a money transfer is available for pickup?

You can check your transfer status online. All you need is the sender's name and the tracking number (MTCN) printed on the sender's rec...

How do I pick up a money transfer?

You can pick up your money at any agent location. You’ll need to complete a "To Receive Money" form and include the following information:MT...

What are acceptable ID documents for picking up money?

Depending on the country and the agent, where the receiver picks up the money, the acceptable IDs will vary. In general passports and nation...

What about exchange rates?

When you send money internationally, your receiver generally will be paid in local currency. The exact amount will be calculated based on th...

How do I cancel my money transfer and ask for a refund? *

You can cancel a money transfer only if it has not been picked up by your receiver. If you sent money to a bank account, you can cancel it i...

How long does it take to receive a refund?

Refunds typically take up to 10 business days from the date they are completed.