You’ll need to verify your identity to send 7 000 DKK or more. After your identity has been verified, you’ll be able to send up to 35 000 DKK per transfer.

You can verify your identity in any of the following ways:

  • During an online transfer
  • By going to your profile

During an online transfer

To verify during an online transfer, please do the following:

  1. Log in to your profile and initiate a transfer of 7 000 DKK or more. If you don’t have a profile yet, create one.
  2. Enter the required details and select Continue.
  3. Confirm your details on the Complete your profile page and select Continue.
  4. Provide additional identity information and select Continue.
  5. Select NemID, MitID, or Verify using government-issued ID1 to initiate verification.
  • NemID or MitID for instant verification:
    1. Confirm your details and follow the instructions.
    2. Review and select Send to complete your transfer.
  • Verify using government-issued ID:
    1. Choose a government-issued ID to upload, enter the details, and select Next.
    2. Review your transfer and select Send.
    3. Upload your documents and select Upload.

We may take 30 minutes or more to verify using your government-issued ID. If we need additional information, we’ll request you to send it via email.

1If you sent a transfer at a Western Union agent location before, please use the same government-issued ID that you used at the location.   

Note: Before you upload a copy of your documents, be sure of the following:

  • Your picture, signature, birthdate, expiration date, and any other important information are clearly visible.
  • The information matches that on your Western Union profile.
  • Your documents are in PDF or JPG formats.

By going to your profile

To verify your identity with NemID or MitID, just do the following:  

  1. Log in to your profile. If you don’t have a profile yet, create one on westernunion.com or our mobile app.
  2. Select the profile icon      at the top right and select Start verification.  
  3. Select Continue to verify with NemID or MitID.  
  4. Review your personal details and select Confirm.
  5. Follow the instructions to complete your identity verification.