You can only cancel a money transfer if it has not been picked up by your receiver. If you sent money to a bank account, you can cancel it if the transfer has not been completed by your receiver’s bank.
To request a refund, please call Customer Care, or if you send the money in person, return to the agent location.

* The amount of money refunded (amount sent and/or transfer fees) depends on the service chosen and reason for cancellation. If you have questions regarding the amount to be refunded, contact Customer Care. Please also see our Terms and Conditions for more information.