Your User ID is your email and password.

If you forgot your password, you can select the “Forgot password” option and a new password will be sent to your email.

If you repeatedly entered incorrect details or your profile is locked, please try to log in to your profile after 30 minutes or contact Westernunion.com customer care toll free number at 1-800-937-837 or send an email to comentarios@activaecuador.com.