If your profile hasn’t been verified, you can change or update your Western Union profile information from the “Profile overview” tab after you log in to wu.com.

After your profile has been verified you cannot change your name, last name, date of birth and nationality. If you require to change this information after your identity is verified, please contact Westernunion.com customer care toll free number at 1-800-937-837 or send an email to comentarios@activaecuador.com.