If your profile hasn’t been verified, you can change or update your online profile.
After your profile has been verified you cannot change your name, last name, date of birth and nationality. If you require to change this information after your identity is verified, please contact Giros y Finanzas or Acciones y Valores Customer Care at:
Giros y Finanzas:
| Local | International | |
| Nacional: 018000 111 999 | Medellín: +57 (4) 511 51 51 | USA/Miami: 786 206 61 44 |
| Cali: +57 (2) 518 48 00 | Barranquilla: +57 (5) 368 79 96 | Canadá /Montreal: 514 448 18 74 |
| Bogotá: +57 (1) 635 35 60 | Pereira: +57 (6) 335 16 11 | Panamá: 833 92 75 |
Acciones y Valores:
By phone at: +01 8000 111700 nationwide or from Bogota at +571 651 0480.
By email at: servicioalclientewu@accivalores.com.
Available hours:
Monday to Saturday: From 6:30 am to 8:30 pm.
Sunday: From 8:00 am to 6:30 pm.