A money transfer can only be canceled if it has not been collected by the receiver in the destination country or haven’t been deposited into your receiver’s bank account.
If you wish to cancel your online money transfer, please contact the Giros y Finanzas or Acciones y Valores Customer Care at:
Giros y Finanzas:
Local | International |
Nacional: 018000 111 999 Medellín: +57 (4) 511 51 51 Cali: +57 (2) 518 48 00 Barranquilla: +57 (5) 368 79 96 Bogotá: +57 (1) 635 35 60 Pereira: +57 (6) 335 16 11 | USA/Miami: 786 206 61 44 Canadá /Montreal: 514 448 18 74 Panamá: 833 92 75
|
Acciones y Valores:
By phone at: +01 8000 111700 nationwide or from Bogota at +571 7430167.
By email at: servicioalclientewu@accivalores.com.
On WhatsApp: +57 316 722 0330
Available hours:
Giros y Finanzas:
Monday to Saturday: From 6:30 am to 8:30 pm
Sunday: From 8:00 am to 6:30 pm
Acciones y Valores:
Monday to Saturday: From 7:30 am to 8:30 pm
Sunday and festivities: From 8:00 am to 6:30 pm