Consumer protection
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What steps does Western Union take to prevent fraud?
Western Union employs a variety of techniques, including SSL technology, to keep your personal information safe.Additionally, the following...
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Are my personal details safe with Western Union?
Yes, your personal details are completely safe with us. We use organizational, technical and administrative safeguards that comply with app...
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What can I do to protect myself from fraud while sending money?
As a Western Union user, we value your business and take pride in delivering your funds to the intended receiver in a fast, convenient and...
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What should I do if I receive an email from Western Union asking for personal information?
If you receive an email from a company representing itself as Western Union and you are not sure it was sent by us, do not click on any lin...
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What is a test question? Can it help secure my payment?
The test question feature in Western Union is designed for emergencies where the receiver does not have valid identification information (fo...
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What are some common scams I should be aware of?
Following are some common scams to be aware of while sending money:Someone asked you to pay a fee before receiving a loan.Sweepstakes, priz...
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How do I report fraud?
If you feel you have been the victim of fraud and have sent money using Western Union, call our Fraud hotline to file a formal fr...