Why do I have to register with Western Union?

Registration is required for most of our services. After you register, you can send money in minutes as your information will be pre-filled...

Does it cost anything to register for online services in Chile?

No, registration is free.

How do I register online in the Western Union® app?

 To register, follow these steps:Download and install the Western Union mobile app in Chile.Select Register.Enter your name as it ...

How do I register with Western Union?

If you are a new user, you can register with Western Union via our website or mobile app.Steps to register on our website or app: Selec...

Who can register and send money online?

Anyone who meets the following conditions can use our online services: Has a national ID.Is at least 18 years old.Has accepted the Western ...

How many times can I register?

Registration with a valid government-issued ID or email is possible only once.

How do I log in?

To log into your Western Union profile, please follow the steps below: Select Log in. Enter your registered email address and pass...

What should I do if I forget my user ID or password or repeatedly enter incorrect details?

Your user ID is your registered email address. If you forget your email address you’ll need to contact Customer Care.If you forget your pass...

How do I change or reset my password?

To change your password, please do the following:Log into our app.Select your name or initials at the top right to go to your Profile.G...

Can I change or update my registered email address or password?

Yes, you can change your registered email or password through the Western Union® Chile app or website.  

What should I do if my identity document expires?

If the validity of your identity verification expires, you’ll need to verify your identity again using our app. After your identity is veri...

Can I cancel or delete my Western Union online profile?

Yes, you can delete your Western Union profile. To cancel your profile, please contact  Customer Care at: chile.digital@westernunion.co...

How do I update my email address in my profile?

Follow the steps below to update your email address:Log into your profile.Enter the new email address and select Save to confirm the changes...

How do I update my postal address and phone number?

Follow these steps to update your postal address and phone number:On our website or the Western Union mobile app:Log in to your profile...

How do I change my profile privacy and marketing settings?

On the website or the app, log into your Western Union profile.Click the Menu icon and select Settings from the dropdown.In t...

How can I change or update my profile?

If you need to change your profile information, please contact our Western Union Customer Care via email: chile.digital@westernunion.com or ...

How do I add my debit card, credit card1 or a bank account?

To add a new payment method, please follow the steps below:  On our website:   Log into your profile. Go to the Payment prefe...

How do I delete my profile?

We are sorry to see you go. Remember that deleting your profile will completely delete your transfer history. To delete your profile, contac...