Why do I need to verify my identity when sending money online?

All financial institutions, including Western Union, are required to collect additional identity information to know their customers be...

How can I verify my identity online?

To verify your identity, please do the following:·        Log into our app.·    ...

How can I verify my identity at an agent location?

To verify your identity at an agent location, please present one of the following government-issued IDs:Your passport Your national ID...

I don’t have my documents handy. Can I upload them later?

Yes, you can upload your documents later. If you’ve started a transfer online, it will be saved automatically for only 10 hours. You can u...

How long will it take for my identity to be verified?

We usually verify your documents instantly, but it can sometimes take up to 30 minutes. We can contact you if we need more information.

Do I need to verify my identity every time I send money?

If we’ve verified your identity once, you don’t have to submit your documents again. However, we might ask you to validate your email addre...

What must I do if my identity document has expired?

When your identity document expires, we’ll notify you to update it or upload another valid document.Consider that if you don’t, you won’t b...