How do I track my transfer?

To know about your transfer, go to Track a transfer and enter your 10-digit tracking number (MTCN).Don’t have your MTCN? You can still track...

Can I access my money transfer history?

Yes, you can access your transfer history if you are already registered with Western Union. Your transfer history will include both your o...

Can I resend a past transfer?

Yes, you can choose any of your past money transfers from the History page and repeat it. Note that the transfer fee and exchange...

How can I cancel a money transfer after it was sent?

 You can cancel a money transfer only if your receiver has not picked it up. We can´t cancel or refund transfers sent to a bank account...

Can I change the details of my money transfer?

Except for fixing minor spelling errors in your receiver’s name, you cannot change any details of your money transfer after it has been sen...

How can I check my transfer status?

You can check the status of your transfer at any time on westernunion.com or on our Western Union app: Go to our website or app. Select...

How can I track my transfer?

To know about your transfer, go to Track a transfer and enter your 10-digit tracking number (MTCN).Don’t have your MTCN? You can ...

What is a tracking number (MTCN)?

A money transfer control number (MTCN) is a unique 10-digit tracking number assigned to your transfer. You can use the tracking number MTCN...

How do I cancel my transfer and get a refund?

 You can cancel your transfer if it has not been picked up or deposited. Use the following methods to cancel your online or in-person t...

Will I get a receipt for my transfer?

Yes, you will get a receipt for your transfer after you make the payment. You can also see the details of all your transfers in your profil...

Where can I find the receipt for my transfer?

For online transfers, we’ll show you the receipt immediately after the transfer is paid. You can also check your email for the receipt.Alte...

How do I know if my online transfer has been approved?

We’ll notify you when your money transfer is complete. Alternatively, you can track your transfer online.

Why was my transfer canceled?

We’re sorry for the inconvenience caused. Your transfer may have been canceled because of one of the following reasons:We couldn’t confirm ...

Why is my transfer in progress, on hold or delayed?

This could happen due to one of the following reasons:We’re verifying your identity.We are double-checking a few other details.Your bank is...

Will I be notified if my transfer is delayed?

 If your money transfer is delayed, we’ll contact you using the information you’ve provided during your transfer. 

When I send a money transfer, will my receiver get a notification?

Western Union doesn’t send notifications to receivers. Senders can share their tracking number (MTCN) with the receiver to check the st...

If I sent money to a bank account, how can I check my transfer status?

For bank transfers, see the estimated date provided on your money transfer receipt. If you’ve sent money in person, you can see this da...

Who can check the status of a money transfer?

If you’ve sent a money transfer, you can check the status any time on our website or the Western Union app. Follow these step...

How do I report an issue on the website or the app?

  If you face errors when using our website or the Western Union app, please note the error code and, if possible, take a screensh...

How will I know if my transfer is complete?

When your money transfer has been picked up by the receiver or deposited into an account, we will contact you in the following ways: Em...