How can my receiver get the money?

1. Cash pickup at an agent locationYour receiver can pick up the money at any nearby Western Union location. They need to complete the To Re...

How are money transfers delivered to receivers?

Money transfers are paid in cash or transferred directly to the receiver’s bank account, mobile wallet or debit card. However, bank accounts...

Does my receiver need to pay anything to receive the money?

There is no cost to receive money, all fees are paid by the sender.

What documents will I need to pick up money in Chile?

To pick up money at a Western Union agent location in Chile, please bring any of the following documents:Your national ID (RUT)Yo...

How can my receiver pick up a money transfer?

Your receiver can pick up the money at any Western Union agent location. They'll need to provide the following information:The trackin...

How does a Western Union agent pay for a money transfer?

Money transfers are generally paid in cash.If your receiver faces any issues getting their money, you can contact Customer Care via email&nb...

Does my receiver need to register themselves?

No, your receiver can receive money via Western Union without registering. The transfer receipt will have more details on how your receiver...

How do I know if my money transfer has been received or picked up?

 To check your transfer status, go to Track a transfer and enter your 10-digit tracking number (MTCN).Don’t have your MTCN? Y...

Can I change the pickup location of my money transfer?

Depending on your receiver’s country, you can request a change in the pickup location.Contact us to make the change.