If you face errors when using our website or the Western Union app, please note the error code and, if possible, take a screenshot.

Afterwards, you can send the information to Customer Care by email: chile.digital@westernunion.com or by phone at +56 2 3214 9898. 

Please also include:

• If you’re a registered user, your name (as in your profile).
• If you’re not a registered user, your full name (as on your government-issued ID).
• Your email address.
• Your phone number.
• The error code and screenshot.
• A brief description of the problem.