This could happen due to one of the following reasons:

• We’re verifying your identity.
• We are double-checking a few other details.
• Your bank is reviewing your transfer.

Your transfer may also be delayed if we’re unable to locate your money transfer payment. In this case, please contact Customer Care.

For other reasons, no further action is needed from you. We’ll notify you when your transfer status has changed.

For a better transfer experience going forward, please provide the following details accurately:

• Your name and your receiver’s name
• Your bank details
• Your contact details
• Your ID details

Please Contact us if your transfer status doesn’t change for more than 48 hours.