We’re sorry for the inconvenience caused. Your transfer may have been canceled because of one of the following reasons:

• We couldn’t confirm your identity from the information you provided.
• You have sent money to a business account instead of a personal account.
• You had insufficient funds in your bank account.
• There was a technical issue at your bank’s end.
• Receiver's bank details and name are incorrect.
• Your receiver didn’t pick up the money within 42 days.
• You used a joint bank account.
• You didn´t use your bank account.
• You have used a company bank account.
• The amount you have uploaded and the one you have transferred are different.
• You have made the payment in a cashier bank.

If your transfer was canceled, you can always start a new one.

Note: In case you’ve already transferred the money, please contact Customer Care to request a refund.