You can cancel your transfer if it has not been picked up or deposited. Use the following methods to cancel your online or in-person transfers.

Canceling online transfers that are not funded

To cancel an online transfer that has not been paid for, please do the following:

1. Log into our app.
2. Then go to History to see your recent transfers.
3. Choose a transfer to cancel.
4. If your transfer is eligible for cancelation, you’ll see the Cancel option.
5. Select Cancel and follow the instructions.
6. After your cancelation is processed, we’ll refund¹   the money in 7 business days. If you canceled your transfer after having already paid for it, please contact Customer Care to initiate a refund.

If you don’t see the Cancel option and your transfer hasn’t been picked up or deposited, contact Customer Care or chile.digital@westernunion.com to get help.