Why am I unable to use Western Union services after receiving the message “Additional info needed, go to westernunion.com/gcr”?

To protect our customers, we review every money transfer to make sure it’s safe. For a variety of reasons, we may ask you to provide us with...

Why do I need to provide additional information?

We need additional information to understand why you use Western Union and the relationship between you and the person or entities you’re tr...

What documents are suitable and why does Western Union need them?

a. Valid government-issued photo ID is needed to verify your identity.Examples: passport, driver's license, national ID. b. Source of funds ...

What happens after I provided the additional information?

After we’ve received your completed questionnaire and required documentation, we’ll email you a response within 3 business days.In case we h...

Are my documents safe?

We’re committed to the security of your personal information. We use organizational, technical and administrative safeguards that comply wit...