How can I verify my identity online?

We need to confirm your identity before your first money transfer. Once we have confirmed your ID, you’ll be able to send up to 50,000 AUD u...

Why do I need to verify my identity when sending money online?

All financial institutions, including Western Union, are required to collect additional identity information to know their customers better....

How can I verify my identity at an agent's location?

To send money from an agent location, you'll first need to verify your identity.To do so, you'll need to present one of the following:Your p...

Why do I need to add details even after a successful identity verification?

To improve your transfer experience, sometimes, we need to verify your profile and other details again. To do so, we might request additiona...

Why do I need to update my details again?

We might ask you to update your profile in case of the following:The details you provided were incorrect or missing.The scans were unclear.W...