If your transfer hasn’t been picked up or deposited to your receiver’s bank account, mobile wallet or credit/debit card, you can cancel it and get a refund¹. To check your transfer status, go to Track a transfer and enter your tracking number (MTCN).

For help on how to cancel a transfer and get a refund, please do the following:

1. Log in to our website or go to our app to see your recent transfers.
2. Choose a transfer to cancel and then select Cancel.
3. Choose your reason for canceling your transfer and then select Continue to review.
4. Review your refund details and select Confirm cancelation.

We’ll refund your money in 7 business days¹ after your transfer cancelation has been processed.

If you do not see Cancel option for your transfer, please contact our Customer Care.

¹ The amount refunded (principal and/or fees) depends on the service chosen and the reason for cancelation. To learn more, please contact Customer Care.  Refunds are provided in the original form of payment.