Sometimes we might need additional information to verify your profile or transfer details. We may reach out to you via a phone call, SMS, or email.

You can send us any of the following documents:

• Your Mercosul ID
• Your national identification card
• Your driver’s license
• Your resident or work permit

Note:

• You must send a copy of both the front and the back of your ID document.
• Your information must be clearly visible and match that on your profile.
• Your signature on your identity document must be visible.