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• Why am I unable to use Western Union services after receiving the message “Additional info needed, go to westernunion.com/gcr”?

  Customer questionnaire

• How can I use Western Union services again?

  Customer questionnaire

• Why do I need to provide additional information?

  Customer questionnaire

• How does Western Union pay out money transfers?

  Send money

• How do I pick up a money transfer?

  Receive money

• How can I find out if money is available for me to pick up?

  Help with transfers