Are there common consumer fraud scenarios to be aware of?

Be wary if you are required to pay a fee before receiving a loan. Beware of sweepstakes, prize or lottery company representatives who tell y...

I received a suspicious email from someone claiming to be Western Union, what should I do?

If you receive an email from a company representing itself as Western Union and you are not sure it was sent by Western Union, do not click ...

Can the Test Question feature secure my funds or delay payment of a transaction?

The "Test Question" feature in the Western Union® Money TransferSM service is designed for emergency situations where the receiver does not ...

Does Western Union offer an escrow service or any kind of buyer protection?

Western Union does not offer an escrow service or any type of "purchase protection" policy. Western Union's business is to transfer funds fr...

Can I use Western Union to pay for online auctions?

For online auctions, examine seller feedback carefully and know the warning signs associated with fraudulent auction sales. Most online auct...

What can I do if I suspect fraud or am a victim of fraud?

Contact your government's Office of Consumer Affairs if you are uncertain or suspicious of a telephone, mail or email solicitation.If you fe...

What does Western Union do to protect my information?

Western Union employs a variety of technique, including SSL technology, to keep your personal information safe.Additionally, the following t...

Are there common fraud scenarios that I should be aware of?

Yes. Only use Western Union to send money to friends and family. Never send money to someone you have not met in person. Scammers sometimes ...

Someone claiming to be from Western Union e-mailed me. What should I do?

If you receive an email from anyone claiming to be from Western Union and you are unsure about it, do not click on any links in the mail. Th...

What is a test question? When is it used?

In some countries, senders are asked to provide a ‘Test Question’ and its answer when they initiate the transfer. In cases where a ‘Test Que...

Can the Test Question feature secure my funds or delay payment of a transaction?

The 'Test Question' feature is designed for emergency situations where the receiver still needs to provide proper identification. It should ...

What can I do if I suspect fraud or am a victim of fraud?

You should immediately visit our agent location for assistance with a transaction that you believe was sent for fraud. You should also file ...

What additional tips should I keep in mind?

Always make sure you know who you are sending money to.Discontinue a call if a caller coaches you to respond to questions asked by Western U...