Help with current and past transfers
Can I access my money transfer history?
Yes, you can access your last 90 days of transfer history if you are already registered with Western Union. Your transfer history will inclu...
How will I know if my transfer is complete?
When your money transfer has been picked up by the receiver or deposited into an account, we will contact you in the following ways:Email: I...
If I sent money to a bank account, how can I check my transfer status?
For bank transfers, see the estimated date provided on your money transfer receipt. If you’ve sent money in person, you can see this da...
Can I repeat a past transfer?
Yes, you can choose any of your past money transfers from the History page and send again. Do note that the transfer fee and exchange rate m...
Can I change my receiver’s name on a money transfer?
You can only make minor typographical changes to your receiver’s name on a regular money transfer. You can do it only if the money hasn’t be...
Will I be notified if my transfer is delayed?
If your money transfer is delayed, we’ll contact you using the information you’ve provided during your transfer.
Who can check the status of a money transfer?
If you’ve sent a money transfer, you can check the status any time on our website or the Western Union app. Follow these step...
When I send a money transfer, will my receiver get a notification?
Western Union doesn’t send notifications to receivers. Senders can share their tracking number (MTCN) with the receiver to check the st...
Can I cancel my transfer and get a refund?
If your transfer hasn’t been picked up or deposited, you can cancel it and get a refund1. To check your transfer status, go to Track a trans...
How do I report an issue on the website or the app?
If you see an error while using our website or the Western Union app, please take note of the error code and, if possible, capture...
How do I resend money online?
To resend money through our website, please do the following: Log in to our website.Go to the Menu and select Resend. Choose a receiver you...
Can I make changes to my transfer details while resending money online?
Yes, you can change your receiver, edit the amount, and update your preferred currency while resending money. To do so through our website, ...
How to add a new payout method for an existing receiver?
To add a new payout method¹ such as bank account, debit card, mobile wallet, or UPI, please do the following:Log in to our website or go to ...