How can I track my money transfer?

To learn about your transfer, just go to Track a transfer and enter your 10-digit tracking number (MTCN). Don’t have your MTCN? You can stil...

What are the different stages in a money transfer?

In progress: Your transfer has been processed and your money is on its way.Available: Your transfer is ready for pickup. Your receiver needs...

What is an MTCN and where can I find it?

A money transfer control number (MTCN) is a unique 10-digit tracking number assigned to your transfer. The MTCN or the tracking number can b...

Why was my transfer canceled?

We’re sorry for the inconvenience caused. Your transfer may have been canceled because of one of the following reasons:We couldn’t confirm y...

Why is my money transfer on hold or delayed?

While we try our best to make every transfer seamless, sometimes it might be put on hold or get delayed. It could be because of the followin...

Why is my transfer still in progress?

Sometimes it takes us longer than usual to process your transfer because we need to double-check a few details. If necessary, we’ll reach ou...