My WU℠ loyalty
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What is the My WU℠ loyalty program?
My WU is a free loyalty program from Western Union. You can register on westernunion.com or our mobile app.
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How do I sign up for the My WU℠ loyalty program?
To sign up for the My WU loyalty program, please register with Western Union by doing the following: Go to westernunion.com or our mobile ap...
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What are the benefits of My WU℠ loyalty program?
Transfer fee discounts on qualifying money transfers.Access to WU Shop℠ with exclusive offers and up to 30% cash back.Special promotions on ...
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How can I earn My WU℠ points?
Earning reward points is currently disabled in the program. If you are a My WU member, we will notify you about our new rewards program.
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Why can I not earn points in the My WU℠ loyalty program anymore?
Earning reward points is currently disabled in the program. If you are a My WU member, we will notify you about our new rewards program.
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How can I check my accrued My WU points?
You can check your My WU points in any of the following ways:On our website:Log in to your Western Union profile.Go to the Menu and select M...
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How do I redeem My WU℠ points?
On our website and app:Log in to your Western Union profile.Go to Menu and select My WU.Select Redeem points.Select Yes in the popup.S...
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Can I still redeem My WU℠ points?
Yes, you can continue to redeem your My WU points until their expiry.
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Can I link two My WU numbers?
Yes, you can link two or more My WU numbers into one. When you link My WU numbers, we’ll assign you a new, unified My WU number.To link your...
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What is a WU℠ Shop VIP rewards membership?
The WUSM Shop VIP rewards membership program is a paid annual subscription, available exclusively to My WUSM members. As a WU Shop VIP membe...
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What is the annual cost of the WU Shop VIP rewards membership?
The annual membership cost for the WU Shop VIP reward membership is 59 CAD.
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What are the acceptable payment methods for the WU Shop VIP rewards membership?
We only accept payments through credit and debit cards.
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How do I cancel my WU Shop℠ VIP rewards membership?
To cancel your WU Shop VIP rewards membership, log in to your My WU profile or call Customer Care. Please note that you can cancel your memb...
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Why didn’t I receive cash back from WU Shop?
You can only receive cashback1 when shopping at online stores available on the WU Shop portal while you’re logged in to your My WU prof...
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Why does WU Shop use cookies?
We use cookies to track your purchases and offer you cash back1. If you experience any technical issues, you’ll need to allow cookies from W...
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Can I use WU Shop with my ad-blocking software?
To enjoy shopping at WU Shop while using an ad-blocker, you can do one of the following:Add wushop.westernunion.com to the cash back s...
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Do I need to turn off content blockers on my mobile device?
You can get cashback1 when shopping on WU Shop while you’re logged in to your My WU profile. You’ll also need to allow cookies and ads on yo...
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When will I receive cash back¹?
You’ll receive cash back in 90-120 days after the store confirms a qualifying purchase to Western Union. 1Subject to WU Shop Terms and Condi...
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Can I shop with a store located in a different country?
Yes, you can shop with any overseas store that facilitates shipping to your country. Please note that you will not earn cash back on interna...
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Why didn't my purchase qualify for cash back¹?
Your purchase may not qualify for cash back for any of the following reasons:You purchased a product at a discount.You redeemed a coupon, gi...
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Is there a limit on cash back¹?
There is no limit to how much cash back1 you can earn on your purchases via WU Shop. You can use cash back for personal shopping....
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Can I shop at a store that is no longer listed on WU Shop?
If you shop at a store that is no longer listed on WU Shop, you will not receive any cash back. Look for online stores offering similar prod...
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Why did I earn less cash back¹ than expected?
You may earn less cash back for any of the following reasons:Shipping chargesTax and service feesRedemption of any coupon or voucherFX fee f...
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How can I check the status of my missing purchase request?
To track your missing purchase request, do the following:Log in to your profile on wushop.westernunion.com.Select Cash back overview f...
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Why am I unable to submit my missing purchase request?
You may be unable to submit your missing purchase request because of any of the following: The store has a specific period for submitting mi...
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When will my missing purchase request be resolved?
The store usually takes 60-90 days to resolve a missing purchase request. Please make sure that you submit the right details to make the pro...
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Why was my missing purchase request declined?
Your missing purchase request may be declined due to any of the following reasons:The store could not track your shopping details due to ad-...
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How can I pick up the cash back¹ I’ve earned?
You can pick up your cash back at any Western Union agent location after submitting a fund withdrawal request online. To do so, follow these...
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What is the withdrawal limit?
You can withdraw any available amount once you have the minimum required balance of 30 CAD in your My WU wallet. If you choose not to withdr...
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How can I get customer support?
For any concern related to WU Shop, you can fill out and submit the Contact us form. To inquire about a missing purchase, please select Cash...