When your money transfer has been picked up by the receiver or deposited into an account, we will contact you in the following ways:

  • Email: If you’ve sent money using our website or the Western Union app, you will receive a pickup notification via email.
  • SMS: If you’ve sent money at one of our agent locations and have selected SMS notifications, we will send you a pickup notification via SMS message to the phone number you provided.

Note: If you have provided a landline number, please add your mobile phone number to your profile so we can send you an SMS.