While we try our best to make every transfer seamless, sometimes it might be put on hold or get delayed. It could be because of the following:

• We’re verifying your identity. We may contact you if necessary.
• We are double-checking a few other details. We may contact you if necessary.
• Your bank is reviewing your transfer.

For a better transfer experience going forward, please provide the following details accurately:

• Your name and your receiver’s name
• Your bank details
• Your contact details
• Your ID details