We’re sorry for the inconvenience caused. Your transfer may have been canceled because of one of the following reasons:

  • We couldn’t confirm your identity from the information you provided.
  • You sent money to a business account instead of a personal account.
  • You had insufficient funds in your bank account, debit card, or credit card.
  • There was a technical issue at your bank’s end.
  • You provided incorrect receiver’s details, including bank details and name.
  • Your receiver didn’t pick up the money within 42 days.
Once your transfer is canceled, you can always start a new one.

Note: In case you were charged, we’ll refund you the money within 7 business days.