In progress: Your transfer has been processed and your money is on its way.

Available: Your transfer is ready for pickup. Your receiver needs to visit an agent location with their government-issued ID and tracking number (MTCN).

Received: The money has been picked up by your receiver at an agent location.

Paid: The transfer is complete, and the money has been credited to your receiver’s mobile wallet or bank account.

Delivered: The transfer is complete, and the money has been credited to your receiver’s bank account.

On hold: It’s taking us longer than usual because we are verifying a few things.

Canceled: Reasons can be self-cancellation or a cancellation from our end. Money is usually refunded with 7 business days.

Refunded: Your money has been refunded in your original form of payment.

Your transfer status is typically updated within 2 hours.

If you have any questions about your transfer status, contact us.